Privacy Policy

1. What HeartVeya collects

HeartVeya processes information needed to provide a dating and relationship service. Depending on how you use the service, this can include account details, profile information, profile photos, messages, notification preferences, favourites, blocks, reports, profile visits, verification information and technical/security logs.

2. Why the information is used

Information may be used to:

• create and operate your HeartVeya account and profile;
• show profiles and enable member-to-member features;
• deliver messages, notifications and requested service emails;
• provide verification, safety, moderation and abuse-prevention features;
• protect accounts, investigate reports and enforce service rules;
• maintain, troubleshoot and improve the service.

3. Visibility and other members

Information placed in public profile fields may be visible to other HeartVeya users. Private-detail controls are intended to give members additional choice over selected information. Do not place passwords, financial information, identity-document numbers or other information you do not want other members to see in public profile fields or messages.

4. Verification and safety information

If you use identity-verification or safety features, HeartVeya may process additional information for verification, fraud prevention, moderation and account protection. Access to this information should be limited to authorised operational purposes.

5. Service providers and email delivery

HeartVeya may use infrastructure and communications providers to run the website, database, security functions and email delivery. Personal information should only be shared where needed to operate the service, protect users, comply with law or respond to valid legal requests.

6. Retention and security

HeartVeya uses technical and organisational measures intended to protect service data. Information is retained for as long as reasonably needed for account operation, safety, dispute handling, legal obligations, backup and security purposes. Different categories of information may require different retention periods.

7. Your choices and rights

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, portability and withdrawal of consent where consent is the relevant basis. Account and profile controls may also let you update or remove information directly.

8. Age restriction

HeartVeya is intended only for adults aged 18 or over. The service should not knowingly be used by children.

9. Contact and policy changes

HeartVeya may update this notice as the service changes. A dedicated privacy contact and operator details should be published before the service is opened to the general public.